I get an "eSIM is already used" error when I try to install an eSIM. What should I do?

Each eSIM or QR activation code can only be installed once. An old eSIM or QR code cannot be reinstalled.

To request a new eSIM:

• iOS: Go to Menu > My eSIMs, then tap “Request another eSIM”.

• Android: Go to More > My eSIMs, then tap “Get a new eSIM”.

Updated on: 15/12/2025