> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.instabridge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I get an "eSIM is already used" error when I try to install an eSIM. What should I do?

Each eSIM or QR activation code can only be installed once. An old eSIM or QR code cannot be reinstalled.
To request a new eSIM:
• iOS: Go to Menu > My eSIMs, then tap “Request another eSIM”.
• Android: Go to More > My eSIMs, then tap “Get a new eSIM”.