> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.instabridge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have a problem with the eSIM. How do I get a refund?

If your trip gets cancelled or if the eSIM does not work as expected, please email us at [support@instabridge.com](mailto:support@instabridge.com). A copy of the receipt will help us process the refund quickly.