Articles on: Global travel data eSIM

Troubleshooting connection problems


● First, please make sure that the eSIM is properly configured:

  1. Make sure the Instabridge eSIM is enabled for mobile data
  2. Enable your phone's mobile/cellular data
  3. Enable data roaming for the Instabridge eSIM


● Once you've confirmed the eSIM's configurations, please try the following:


  1. Reboot your phone.
  2. Disable the phone's WiFi
  3. Disable any active VPN apps
  4. Disable automatic SIM/Cellular data switching
  5. If another SIM is active with the Instabridge eSIM, disable it first


● If you still have poor or no connectivity, please send us the following information using the in-app chat or to support@instabridge.com.


  1. Please confirm if you have done all suggested troubleshooting steps above.
  2. What kind of connection do you get (e.g. 3G, 4G, 5G, SOS/none)?
  3. How many reception bars? A screenshot will also help.
  4. How fast is your connection speed (if you have a connection)? Please check here ( https://fast.com ).
  5. Which country are you currently in?

Updated on: 15/12/2025