> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.instabridge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting connection problems


● First, please make sure that the eSIM is properly configured:
1. Make sure the Instabridge eSIM is enabled for mobile data
2. Enable your phone's mobile/cellular data
3. Enable data roaming for the Instabridge eSIM

● Once you've confirmed the eSIM's configurations, please try the following:

1. Reboot your phone.
2. Disable the phone's WiFi
3. Disable any active VPN apps
4. Disable automatic SIM/Cellular data switching
5. If another SIM is active with the Instabridge eSIM, disable it first

● If you still have poor or no connectivity, please send us the following information using the in-app chat or to support@instabridge.com.

1. Please confirm if you have done all suggested troubleshooting steps above.
2. What kind of connection do you get (e.g. 3G, 4G, 5G, SOS/none)?
3. How many reception bars? A screenshot will also help.
4. How fast is your connection speed (if you have a connection)? Please check here ( https://fast.com ).
5. Which country are you currently in?