Why can’t I sign in or finish verifying my identity?
If you’re unable to sign in or complete identity verification, our team can help check your account details.
Please provide us with your User ID (UID) so we can look up your account:
- iOS: Open the Instabridge app → Menu > Profile
- Android: Open the Instabridge app → More > Profile
Send your UID to our support team, and we’ll assist you in resolving the issue.
Updated on: 08/10/2025