> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.instabridge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can’t I sign in or finish verifying my identity?

If you’re unable to sign in or complete identity verification, our team can help check your account details.  

Please provide us with your **User ID (UID)** so we can look up your account:  

* **iOS:** Open the Instabridge app → **Menu > Profile**  
* **Android:** Open the Instabridge app → **More > Profile**  

Send your UID to our support team, and we’ll assist you in resolving the issue.