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# Why is my data not working even though I still have data left?

We have two different eSIM services:  

* **Global data-only eSIM**  
* **US-only eSIM** (includes data plus a phone number for calls and SMS)  

Please make sure you are using the **eSIM that has available data**. Sometimes customers accidentally leave the wrong profile enabled, which can cause data not to work even if balance shows in the app.  

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#### If you still need help  
Please send our support team screenshots of the following:  

1. **iPhone > Settings > Cellular** (showing your active eSIMs)  
2. **iPhone > Settings > General > About** (scroll to the bottom showing the eSIM labels and ICCIDs)  

This information will help us confirm which eSIM is active and troubleshoot further.  

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