> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.instabridge.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Your eSIM Might Not Be Working on LTE (and How to Fix It)

If you’ve just installed your eSIM and noticed that it isn’t working as expected, don’t worry—it’s usually a quick fix! Some phones are preset to **LTE only**, which doesn’t work with our eSIM.

### How to Fix It

1. Open your **Settings** app.
2. Go to **Cellular**
3. Select your **newly installed eSIM**.
4. Tap **Voice & Data**.
5. Switch the setting to **5G Auto**.

That’s it! Your eSIM should now connect properly, and you’ll be ready to use calls, texts, and data without any issues.

If you’ve followed these steps and still have trouble, feel free to reach out to our support team—we’re happy to help.