• What is Pay-as-you-go?

  Pay as you go lets you get online with no contracts, no hidden roaming fees, and no expiry. It's the perfect fallback for uninterrupted connectivity. It automatically works when crossing countries. Features Configurable monthly spending limit Cancel anytime No data commitment No data dead zones See our per-country rates on the Instabridge Pay-as-you-go page.Few readers

• Is my information secure with Instabridge?

  Yes, Instabridge prioritizes user security, employing advanced encryption and security protocols to ensure that user information and data remain private and secure.Few readers

• Can I use Instabridge on a device without a physical sim slot?

  Instabridge primarily relies on eSIM technology; therefore, as long as your device supports eSIM and other software requirements, Instabridge will work.Few readers

• How to the eSIM label in iOS

  You will find all your SIMs in Settings > General > About. In the example below, the eSIM with ICCID 8937204016151798480 has the label "Travel". (https://storage.crisp.chat/users/helpdesk/website/-/6/5/2/c/652c4ac741e77000/image1bzk5em.png =400x287)Few readers

• Where can I see your prices?

  Instabridge for iOS On the Store screen Instabridge eSIM for Android On the Data plans screen Our website On this page.Few readers

• How do I install Instabridge on my device?

  To install Instabridge, please visit the appropriate app store for your device (Google Play for Android, App Store for iOS), search for Instabridge, and follow the on-screen instructions to download and install the app.Few readers

• Is there a limit to the amount of data I can use with Instabridge?

  Data usage depends on the data plan you choose; please refer to your selected plan’s terms and conditions for specific data allowances and restrictions.Few readers

• Which devices have eSIM support?

  Please see our list of compatible devices.Few readers

• Basic eSIM configuration (iOS)

  1. Determine the Instabridge eSIM's label In most cases, the eSIM will be labeled Travel or Secondary. If you are not sure, go to Settings > General > About. In the example below, the eSIM with ICCID 8937204016151798480 has the label Travel. (https://storage.crisp.chat/users/helpdesk/website/-/6/5/2/c/652c4ac741e77000/image1y0x8mi.png =400x287) 2. Select the eSIM for cellular data. Go to Settings > Cellular > Cellular Data and select the proper eSIM label. (httFew readers

• Are there eSIM installation instructions for Instabridge?

  Yes, when you purchase an Instabridge data plan, you are automatically guided throughout the installation process.Few readers

• How much data do I still have?

  You can check your remaining data in the app. iOS: Home screen Android: Data My Data screenFew readers

• Can I use the eSIM for WiFi tethering or mobile hotspot?

  Yes, you can! iOS: Settings > Personal Hotspot, or Settings > Cellular > Personal Hotspot Android: Settings > Network & Internet > Hotspot & tethering > Wi-Fi Hotspot Toggle the switch to on. The hotspot name and password will then be visible.Few readers

• What happens if I use all my data before the validity period is over? Can I still access the internet?

  If you deplete your data before the expiration of your validity period, you won’t be able to access the internet unless you purchase additional data. However, you can easily buy more data directly through the app whenever you need it, ensuring you stay connected.Few readers

• Can I share my data plan with family or friends?

  Your data plan is connected to your account through an eSIM. However, you can share your connection by using your device as a mobile hotspot!Few readers

• Can I use Instabridge on a tablet?

  Yes, Instabridge works with tablets that are eSIM compatible. Furthermore, you can often use your phone as a mobile hotspot to get connected on your tablet.Few readers

• How do I create a profile on Instabridge?

  To create an account on Instabridge, start by downloading Instabridge via Google Play Store or App Store, open the app and follow the steps below: Android Go to More > Profile. You have the option to sign in with Google or Facebook. iOS Go to Menu > Profile. You have the option to sign in with Google or Apple.Few readers

• Is there a limit on the number of devices I can connect to Instabridge?

  Instabridge can be installed on multiple devices, but its usability on each is dependent on the device's eSIM compatibility. Refer to device specifications or manufacturer information to verify compatibility.  Keep in mind, if Instabridge is installed on your phone, utilizing it on other devices through mobile hotspot is often an option.Few readers

• Can I transfer my Instabridge data plan to a new device if I upgrade my phone or tablet?

  Yes, you can transfer your Instabridge data plan to a new device if you upgrade your phone or tablet, assuming the new device is eSIM compatible. To transfer your data plan, simply install the Instabridge app on your new device, log in with your Instabridge account and follow the on-screen instructions.Few readers

• Do I need to install a new eSIM when I buy a new data plan?

  You do not need to install a new eSIM each time you buy a new data plan. The eSIM you currently have installed can use the new data as long as you are in the same Instabridge profile.Few readers

• Can I use Instabridge on multiple devices?

  Yes! You can use Instabridge on several devices at once. Install the app on an eSIM compatible device and log in using the same method and email address. Then install a new eSIM iOS: Menu > My eSIMs Request a new eSIM Android: More > My eSIMs Get a new eSIMFew readers

• Why is my data usage being tracked incorrectly?

  Different phones may track data usage differently. If you have any concerns with your account, please email support@instabridge.com with a screenshot of your phone's data usage. How to check your data usage: iOS: https://support.apple.com/en-us/HT201299 Android: https://support.google.com/fi/answer/9458407Few readers

• Instabridge carriers by country

  A Afghanistan: Roshan Afghanistan Albania: Vodafone Albania Algeria: Orascom Algeria Oreedo Algeria Andorra: Andorra Telecom Antigua and Barbuda: C & W Antigua and Barbuda Argentina: Movistar Argentina Armenia: Vivacell Armenia UCOM Armenia Australia: Optus Australia Vodafone Australia Austria: H3G Austria A1 Austria T-Mobile Austria Azerbaijan: Azercell Azerbaijan Bakcell Azerbaijan B Bahamas: Bahamas Telco. CoFew readers

• How do I check my data usage?

  You can check your data usage directly through the Instabridge app. iOS: in the Home screen Android: In the Data My Data screenFew readers

• I get an "eSIM is already used" error when I try to install an eSIM. What should I do?

  Each eSIM or QR activation code can only be installed once. An old eSIM or QR code cannot be reinstalled. To request a new eSIM: • iOS: Go to Menu My eSIMs, then tap “Request another eSIM”. • Android: Go to More My eSIMs, then tap “Get a new eSIM”.Few readers

• When does my data plan start?

  Your data plan's validity period will start when you first connect to the internet. You can install and activate the eSIM ahead of your trip. The data plan will only start when you get online.Few readers

• I have a problem with the eSIM. How do I get a refund?

  If your trip gets cancelled or if the eSIM does not work as expected, please email us at support@instabridge.com. A copy of the receipt will help us process the refund quickly.Few readers

• How to check data usage on iOS

  To check your data usage with the Instabridge eSIM on your phone: Make sure that Instabridge is selected in your phone's Settings Cellular Cellular data screen. Go to Settings Cellular. Data usage will be shown at the bottom of the screen. Make sure to sort the apps by usage. (https://storage.crisp.chat/users/helpdesk/website/-/6/5/2/c/652c4ac741e77000/image1nptj85.png =600x433)Few readers

• I get an "Invalid coupon code" error when I redeem my data plan. What is going on?

  This likely means that you have already redeemed the data plan to your account. Please check in the app's My Data or Data Usage screen. The next step is to install an eSIM if you haven't done so already. iOS: Go to Menu > My eSIMs Android: Go to More > Profile > Owned eSIMsFew readers

• I have the wrong data plan country. What should I do?

  You may have purchased the wrong eSIM package. Unfortunately, we cannot change a data plan's country once it has been purchased. We can issue a refund so you can get the correct one. If you purchased through Google or our website, please send a copy of the receipt to support@instabridge.com or the in-app chat so we can issue a refund.Few readers

• Can I use Instabridge while traveling internationally?

  Yes, Instabridge offers international coverage! Availability and data charges may vary. Please check our 'Carriers by Country' list for details.Few readers

• Troubleshooting connection problems

  ● First, please make sure that the eSIM is properly configured: Make sure the Instabridge eSIM is enabled for mobile data Enable your phone's mobile/cellular data Enable data roaming for the Instabridge eSIM ● Once you've confirmed the eSIM's configurations, please try the following: Reboot your phone. Disable the phone's WiFi Disable any active VPN apps Disable automatic SIM/Cellular data switching If another SIM is active with the Instabridge eSIM, disable it firstFew readers

• How can I delete my account?

  Hello! Please follow the instructions below to delete your account using the Instabridge app. ● iOS: Go to Menu Delete account. ● Android: Go to More Profile Delete account Follow the link in the email that we will send. See the article linked below for instructions on how to disable or remove the app: Please tell us if you are unable to complete the instructions above.Few readers

• Is Instabridge available in my country?

  Instabridge offers extensive global coverage. Please refer to the ‘Get Mobile Data’ section in the app for availability in specific countries.Few readers