📱 eSIM Setup & Activation

• How to Get Started with Your Instabridge eSIM

  Tap the Get Started button in the Instabridge Mobile section, as shown below: The app will then: Check compatibility – It verifies if your phone is unlocked and supports eSIM. Sign in – Log in using your Google or Apple account. Verify your identity – Enter your address and credit card details. Install your eSIM – Follow the on-screen instructPopular

• Why Your eSIM Might Not Be Working on LTE (and How to Fix It)

  If you’ve just installed your eSIM and noticed that it isn’t working as expected, don’t worry—it’s usually a quick fix! Some phones are preset to LTE only, which doesn’t work with our eSIM. How to Fix It Open your Settings app. Go to Cellular Select your newly installed eSIM. Tap Voice & Data. Switch the setting to 5G Auto. That’s it! Your eSIM should now connect properly, and you’ll be ready to use calls, texts, and data without any issues. If you’Popular

• Why does it say my eSIM is not supported or not compatible?

  This error usually means either: Your phone is carrier locked, or Your phone is not eSIM-compatible. How to check if your phone supports eSIM Dial *06 on your phone. If your device supports eSIMs, you will see an EID number displayed. If no EID is shown, your device does not support eSIMs. How to check if your phone is unlocked Go to Settings General About. Scroll down to Carrier Lock. An unlocked phone wPopular

• What should I do if I’m not getting a signal after activation?

  If you’ve activated your Instabridge eSIM but aren’t getting a signal, try these steps: Restart your phone. If you’re still not connected, your phone may be preset to LTE, which doesn’t work with our eSIM. To fix this: Go to Settings Cellular Select your newly installed eSIM Tap Voice & Data and choose 5G Auto If the issue persists, reach out to us—we’ll be happy to look into it for you.Few readers

• How to Set Up Your Instabridge eSIM on iPhone

  This article assumes that you have already installed an Instabridge eSIM. If you have not installed one yet, please see this article for instructions. 1. Go to Settings Open your iPhone’s Settings app. 2. Go to Cellular / Mobile Data Tap Cellular (or Mobile Data, depending on your iOS version). (httpsFew readers

• Why won’t my eSIM activate?

  If your eSIM is not activating, please check the following: Device compatibility Make sure your phone is eSIM-compatible. Ensure your phone is carrier unlocked. Activation process If the eSIM is stuck on “Activating,” check that you have a stable internet connection. Reboot your phone and try again. If you need further assistance Please send our support team your User ID (UID) so we can check your account: Open the InstabrFew readers

• How do I install my eSIM?

  You can install your Instabridge eSIM directly from the app. Open the Instabridge app. On the Home screen, find the Instabridge Mobile box. Tap Get started. Follow the on-screen instructions to complete the eSIM installation. Once installed, you can manage your eSIM in your phone’s Settings Cellular.Few readers

• How to enable data roaming on iOS

  Go to Settings Tap Cellular (or Mobile Service) Select the Instabridge eSIM in the SIMs list Enable data roaFew readers

• How to Check if Your Phone Has an eSIM Support

  Not all phones support an eSIM. You can quickly check if your device does by following the steps below. Step 1: Dial *06 On your phone, open the dialer and enter *06 Step 2: Look for the EID If your phone supports an eSIM, you will see an EID (Embedded Identity Document) listed. Example: (https://storage.crisp.chat/users/helpdesk/website/-/c/f/2Few readers

• Why does my eSIM keep saying No Service or SOS only?

  This usually means one of the following: You do not have any available data. Your eSIM is not properly configured. You are in an area with no cell coverage. Step 1: Check your data balance Open the Instabridge app. On the Home screen, make sure that you still have available data. Step 2: Check your phone configuration Go to Settings Cellular. Under Cellular Data, make sure your Instabridge eSIM is selected. In SettiFew readers

• How to Check if Your iPhone is Carrier Locked

  To use the Instabridge eSIM, your iPhone must be unlocked. If it’s locked, it will only work with the carrier it came from. Follow these steps to check: Step 1: Open Settings Go to your Settings app. Step 2: Open General Tap General. (https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/c/f6ac8135b8d7b800/b19b9d27-aac7-49c2-8645-01fFew readers

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🌐 Data & Usage

• How do I check my remaining data?

  It’s easy to keep track of your usage! Simply open the Instabridge app—your remaining data will be displayed right on the home screen.Few readers

• Can I use Instabridge data for hotspot or tethering?

  Yes, Instabridge data can be shared with other devices through your phone’s hotspot feature. Steps: On iPhone: Settings Personal Hotspot Allow Others to Join. On Android: Settings Network & Internet Hotspot & Tethering.Few readers

• What happens if I exceed my plan’s limits?

  If you go over your plan’s data allowance, don’t worry—you have options: Purchase a top-up to keep using data right away. Take advantage of our bonus options (like watching an ad for extra data). Or simply wait until your next billing cycle, when your allowances will reset.Few readers

• Why is my data running out quickly?

  If your data seems to be running out faster than expected, you can check which apps or services are using the most data directly on your phone: Go to Settings Cellular. Make sure your Instabridge eSIM is selected under Cellular Data. On most phones, it may appear as Secondary or Travel, but this can vary depending on your phone’s configuration. Scroll down to view data usage by app. Sort the apps by usage to see which ones are consuming the most data. ThisFew readers

• Can I use Instabridge internationally?

  Yes! Instabridge offers global coverage through our eSIM technology. Simply enable Global Mode in the app, purchase a compatible data pack (at some of the best rates in the market), and you’ll be able to connect as soon as you land at your destination.Few readers

• Why is my data not working even though I still have data left?

  We have two different eSIM services: Global data-only eSIM US-only eSIM (includes data plus a phone number for calls and SMS) Please make sure you are using the eSIM that has available data. Sometimes customers accidentally leave the wrong profile enabled, which can cause data not to work even if balance shows in the app. If you still need help Please send our support team screenshots of the following: iPhone Settings Cellular (showing your acFew readers

• Where do I see my free data?

  You can easily monitor your available data in the Instabridge app: Open the Instabridge app. On the Home screen, your current data balance will be displayed. This section will show both your free data and any purchased plans you have active.Few readers

📞 Phone Numbers, Calls & Texts

• How many minutes and texts does the Instabridge plan cover?

  The number of call minutes and text messages depends on your plan: Free plan – includes 1,000 call minutes and 1,000 text messages Pro plan – includes 3,000 call minutes and 3,000 text messages Keep in mind that boosters only add data — they don’t include any calls or texts. Once you reach these limits, additional calls and texts may not go through until your plan resets or you upgrade.Popular

• What is my Instabridge phone number and how do I use it?

  When you activate your Instabridge eSIM with calling and texting, you should receive an SMS containing your new Instabridge phone number. You can then use this number for: Making calls directly from your phone’s dialer Sending and receiving SMS messages Linking to apps that require a mobile number If you need further assistance Get in touch with our support team and send us your User ID (UID) so we can check your account: Open the Instabridge appFew readers

• How do I change my number or area code?

  At the moment, it is not yet possible to change your Instabridge number. If you would like to be notified when this feature becomes available, please provide your email address to our support team. We will reach out as soon as number porting and area code changes are supported.Few readers

• Can I keep my old phone number on Instabridge?

  At the moment, number porting is not yet available with Instabridge. If you would like to be notified when this feature becomes available, please provide your email address to our support team. We will reach out as soon as number porting and area code changes are supported.Few readers

• How do I call and text with my Instabridge number?

  To make sure your Instabridge number is active for calls and texts, follow these steps: Go to Settings Cellular. Under SIMs, select your Instabridge eSIM. Make sure Turn On This Line is enabled. Return to Settings Cellular. Tap Default Voice Line. Select your Instabridge eSIM from the list. Once set, your Instabridge number will be used for making calls and sending texts.Few readers

• Do I get a phone number with the eSIM?

  Yes! Your Instabridge eSIM comes with a US phone number for making and receiving calls and SMS.Few readers

💳 Plans & Payments

• How much do Instabridge data plans cost?

  Instabridge offers two types of plans: one-time booster packs and a monthly subscription. Booster Packs (one-time purchase, plus taxes) 1 GB – $5 3 GB – $10 5 GB – $15 Instabridge Pro Subscription (monthly, plus taxes) $19.99 per month Includes 10 GB of data, 3,000 call minutes, and 3,000 SMS each month You can buy these directly inside the Instabridge app from the Home screen.Some readers

• How do I get my free 1 GB data?

  You can claim your free data directly inside the Instabridge app. Open the Instabridge app. Scroll to the bottom of the Home screen. Look for the Rewards section. The Rewards section will list all available offers for free data, including the 1 GB free data. Tap the offer to claim and activate it on your account.Few readers

• How do I add my eSIM with a QR code?

  If you prefer to install your eSIM using a QR code, our support team can generate one for you. Please send us the following information so we can verify your account and provide the QR code: Your Instabridge login email Your registered address The last 4 digits of your registered credit card Once verified, we will send you a QR code that you can scan in your phone’s Settings Cellular Add eSIM to complete the installation.Few readers

• How do I cancel my active Instabridge Free subscription when upgrading to Instabridge Pro?

  Good news—you don’t have to! When you upgrade to Instabridge Pro, your Free subscription is automatically canceled, and your Pro plan will start right away. There’s no need to manually cancel anything.Few readers

👤 Account & Identity

• What is my account number and how do I find it?

  Your account number is labeled as “UID.” To find it: Open the Instabridge app. Tap Menu on the bottom bar. Go to Profile. Look for your UID—this is your account number.Few readers

• Why can’t I sign in or finish verifying my identity?

  If you’re unable to sign in or complete identity verification, our team can help check your account details. Please provide us with your User ID (UID) so we can look up your account: iOS: Open the Instabridge app → Menu Profile Android: Open the Instabridge app → More Profile Send your UID to our support team, and we’ll assist you in resolving the issue.Few readers