If you’ve just installed your eSIM and noticed that it isn’t working as expected, don’t worry—it’s usually a quick fix! Some phones are preset to LTE only, which doesn’t work with our eSIM.
How to Fix It
Open your Settings app.
Go to Cellular
Select your newly installed eSIM.
Tap Voice & Data.
Switch the setting to 5G Auto.
That’s it! Your eSIM should now connect properly, and you’ll be ready to use calls, texts, and data without any issues.
If you’ve followed these steps and still have trouble, feel free to reach out to our support team—we’re happy to help.